FAQ

FREQUENTLY ASKED QUESTIONS
HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?
You will receive an email confirmation containing your Order Number and full details of your purchase. If you do not receive the confirmation email, please contact our support team at service@besttwinkleone.com.
I WOULD LIKE TO CHANGE MY ORDERED ITEMS. WHAT SHOULD I DO?
Please contact us at service@besttwinkleone.com to submit your request for order modification.
WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?
All our jewelry is carefully handcrafted. Non-custom items will be processed and shipped within 1–2 business days. Custom-made pieces require 3–5 business days for professional handcrafting, and will be dispatched on the next business day once completed.
After dispatch, your package will take approximately 10–20 business days to arrive. All delivery times are estimated, and slight delays may occur due to customs clearance or local postal conditions.
HOW CAN I TRACK MY ORDER?
A unique tracking number will be sent to you via shipping confirmation email once your order is dispatched. If you have not received the tracking information, please contact us at service@besttwinkleone.com for assistance.
What extra precautions are in place at the warehouse?
The risk of contracting Covid-19 via shipped packages is extremely low. We strictly follow all guidelines issued by the CDC and WHO to ensure a safe working and fulfillment environment.
We have implemented strict social distancing rules with a safe distance maintained between working stations. We also conduct frequent and thorough sanitization across all fulfillment centers and provide essential PPE including safety masks and gloves for all staff members.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
We prioritize your payment and data security. Our website adopts a reliable and secure internet payment gateway with AES-256 end-to-end encryption to protect all your transaction and personal data, ensuring 100% safe credit card payment processing.