Shipping Policy

SHIPPING & DELIVERY INFORMATION
We are committed to getting your orders to you as quickly as possible. Currently, we ship to the US, UK, Canada, and select countries worldwide.
Shipping Fee
Standard shipping rate: USD 8.99
We offer worldwide shipping.
All orders come with premium gift‑ready packaging, including gift box and greeting card at no extra charge.
Order Processing & Handcrafting Time
Note: Business days exclude weekends and public holidays.
- Non‑custom items: Processed & shipped within 1‑2 business days.
- Custom‑made pieces: Require 3‑5 business days for handcrafting before shipment.
Once production is completed, your order will be dispatched on the next business day.
Transit Shipping Time (After dispatch)
After your parcel leaves our warehouse, delivery takes approximately 10‑20 business days.
All delivery times are estimated. Delays may occur due to customs clearance or local postal conditions.
Shipping Confirmation & Tracking
You will receive a shipping‑confirmation email with tracking number once your order is dispatched.
You may track your package via:
1. The tracking link in your confirmation email
2. The “Track Order” section in our website footer
3. Third‑party site: https://www.17track.net/en with your tracking number
Please note: It is your responsibility to monitor tracking and provide any required customs‑related information.
If your parcel is returned to sender or marked undeliverable due to incomplete customs information or courier requirements, we cannot offer free refund or replacement. You will need to place a new order.
Delivery Notice
Local customs authorities may request additional documents, which can cause minor delivery delays.
Your parcel may be delivered by your local post office or regional courier.
If you are unavailable upon delivery, the postal service will leave a notice with pickup instructions.
What if I have not received my order after 30 days?
Please contact our customer service via email: service@besttwinkleone.com
We will actively trace your parcel and verify lost delivery cases in a timely manner. The verification and refund processing takes around 30 business days. The final arrival time of the refund depends on the processing schedule of your issuing bank.
We can send a replacement free of charge if needed.
If you prefer a refund, please allow up to 30 days for our verification and processing.
Import Tax & Duties
Import taxes and duties may apply according to your local country’s regulations.
besttwinkleone is NOT responsible for any customs‑imposed taxes, duties or related fees.
Please reach out to your local customs office for tax‑related inquiries.
Customer Support Email: service@besttwinkleone.com