Refund Policy
We offer a 30 business-day return policy. Personalized items are generally non-returnable. For quality defects on personalized products, we offer refunds or reshipment.
Return & Exchange Steps
- Email service@Besttwinkleone.com with your order number, email, and issue details. If you receive defective goods, attach photos as proof. You may choose a refund or reshipment.
- Obtain the return address from our support team.
- Pack the item securely; original packaging is preferred.
- Ship the parcel back and share your tracking number with us.
Return eligibility: Items must be unused, undamaged and kept in original packaging.
Shipping Fees
- Original shipping fees are non-refundable, except for orders with confirmed quality defects.
- Buyer covers return shipping unless items are damaged or shipped incorrectly due to our mistake.
Processing & Refund
It may take up to 30 business days for us to receive, inspect and process your return. Once approved, your refund will be issued back to your original payment method. Bank processing times may vary.
Warranty
1-year warranty covering manufacturing defects. Damage caused by improper use is excluded.
Missing Refunds
If your refund has not arrived, please first check with your bank or card issuer. If the issue persists, contact us at service@Besttwinkleone.com.